New Care Technology Service Goes Live

Jul 2, 2021

New Care Technology Service Goes Live


Essex residents with care and support needs will benefit from an exciting new county-wide care technology service starting today (1 July 2021).

The new service offer will create opportunities for people with care needs to access technology solutions that can enable them to maintain their independence, improve their quality of life and keep them safe and connected to professionals and their loved ones.

Technology solutions will be individually tailored to provide a personalised package for an individual’s needs and are designed to be complementary to rather than replace the work of social workers and care professionals.

Care technology refers to technology designed to help older people or people with disabilities and includes:

Telecare – devices in the home which monitor the resident’s safety and well-being including: personal sensors, wearable devices, door entry systems and other environmental sensors.

Assistive Technology – a wide range of other technologies that allow people with impaired mobility, with disabilities (physical or learning), and sensory impairments to live as independently as possible on a day to day basis. This might include: voice activated personal assistants such as Alexa or Google home, communication devices and technology to help with day to day activities such as switching on lights, cooking etc.

Remote monitoring and virtual solutions - for social interaction and to connect with professionals virtually (e.g. video / virtual calls through tablets or screens).

Apps for mobile devices that promote independence, health and well-being may also be provided to target particular needs.

As part of the contract there will be an immediate upgrade of older analogue devices which will be replaced with modern digital devices and a commitment to continuous innovation through testing and learning.

Essex County Council is working with Millbrook Healthcare Ltd to deliver the technology. This includes the identification, deployment, installation, maintenance, decommissioning and removal of technology to meet Service Users’ Care needs. Provide CIC will deliver the Countywide Monitoring and Response Service to monitor, triage and respond to citizens’ calls and alerts, received by the response centre from the adults’ care technology.

The new contract – worth £8.9m over three years - will deliver a significant amount of social value for Essex including employment and apprenticeships for care leavers, people with disabilities and the long-term unemployed.

The new care technology will be available to both those eligible for support through the Care Act and those who pay for their own care.

Councillor John Spence, Essex County Council’s Cabinet Member for  Adult Social Care and Health said: “Care technology offers great opportunities to improve people’s quality of life and enable them to live as independently as possible with their care needs. By 2050 one in four of us will be over 65, so it is clear that care technology will have a very important role to play in helping us to stay independent for longer. Essex County Council is excited to be working with Millbrook Healthcare Ltd and Provide CIC to provide innovative and personalised solutions.”